New version released on 13th October 2006. This version has heaps of changes, and I believe it's stable enough to be the 1.0 release. Some major changes include:
The change log for this release is available at http://server.daniel15.com/cgi-bin/viewvc.cgi/danphpsupport/trunk/changelog.txt?revision=2
If you want to use the rich-text editor for editing Knowledgebase articles, you'll also need to download the RichTextEditor.zip file, and extract it to your DanPHPSupport directory (so you have a tinymce/ directory within the DanPHPSupport directory). Then, enable it through the 'General Settings' in the DanPHPSupport admin panel
Latest Version: DanPHPSupport 1.0 - Released on 13th October 2006
1. What is it?
DanPHPSupport (for lack of a better name) is a PHP-based support ticket system. I wrote it due to the lack of good (and free) support ticket systems. DanPHPSupport is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database).
2. Why did DanPHPSupport get created?
Mainly due to the lack of good free support ticket software (as mentioned above). Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this (although it's not much at the moment as it's only in an Alpha stage)
With more coming soon!
These are standard at most web hosts. If in doubt, check with your web host. More than likely, they will support it.
5. Pictures of it in action
You may see some screenshots here
6. OK, I want it! Where do I get it from??
The newest version of DanPHPSupport is New Version. This is available for download at our SourceForge Project page. NOTE: Please read the installation instructions. They are in the download (called install.htm), or may be found here. If you're upgrading from a previous version, be sure to read the upgrade instructions (the instructions are also included in the download ZIP file).
Note that if you want to use the rich-text editor for editing Knowledgebase articles, you'll also need to download the RichTextEditor.zip file, and extract it to your DanPHPSupport directory (so you have a tinymce/ directory within the DanPHPSupport directory). Then, enable it through the 'General Settings' in the DanPHPSupport admin panel.
Any comments, bugs, suggestions, etc. should be posted at our project page.
Daniel Lo Nigro
Last Modified Friday, October 13, 2006 10:07 PM