DanPHPSupport

A PHP-Based Support Ticket System

[What it is] [Why it was created] [Features] [Requirements] [Screenshots] [Downloads]

Additional Documentation: [Installation guide] [Upgrade guide] [Integrating DanPHPSupport into your site]

New version released on 13th October 2006. This version has heaps of changes, and I believe it's stable enough to be the 1.0 release. Some major changes include:

The change log for this release is available at http://server.daniel15.com/cgi-bin/viewvc.cgi/danphpsupport/trunk/changelog.txt?revision=2

If you want to use the rich-text editor for editing Knowledgebase articles, you'll also need to download the RichTextEditor.zip file, and extract it to your DanPHPSupport directory (so you have a tinymce/ directory within the DanPHPSupport directory). Then, enable it through the 'General Settings' in the DanPHPSupport admin panel

 

Latest Version: DanPHPSupport 1.0 - Released on 13th October 2006

1. What is it?
DanPHPSupport (for lack of a better name) is a PHP-based support ticket system. I wrote it due to the lack of good (and free) support ticket systems. DanPHPSupport is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database).

2. Why did DanPHPSupport get created?
Mainly due to the lack of good free support ticket software (as mentioned above). Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this (although it's not much at the moment as it's only in an Alpha stage)

3. What features does it have?
The current features include:

Knowledge Base

Support Tickets

With more coming soon!

User Management

More features may be implemented in the future, depending on how much demand there is.

4. What does this thing need, anyway?
DanPHPSupport doesn't require much. Here is what you need to run DanPHPSupport:

These are standard at most web hosts. If in doubt, check with your web host. More than likely, they will support it.

5. Pictures of it in action
You may see some screenshots here

6. OK, I want it! Where do I get it from??
The newest version of DanPHPSupport is New Version. This is available for download at our SourceForge Project page. NOTE: Please read the installation instructions. They are in the download (called install.htm), or may be found here. If you're upgrading from a previous version, be sure to read the upgrade instructions (the instructions are also included in the download ZIP file).

Note that if you want to use the rich-text editor for editing Knowledgebase articles, you'll also need to download the RichTextEditor.zip file, and extract it to your DanPHPSupport directory (so you have a tinymce/ directory within the DanPHPSupport directory). Then, enable it through the 'General Settings' in the DanPHPSupport admin panel.

 

Any comments, bugs, suggestions, etc. should be posted at our project page.

Daniel Lo Nigro
DanSoft Australia
http://www.dansoftaustralia.net/



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Last Modified Friday, October 13, 2006 10:07 PM