Installation Instructions

NOTE: If you're upgrading from a previous version of DanPHPSupport, then see the upgrade.htm file for more information on how to upgrade

DanPHPSupport has an auto installer, so it is quite easy to install... However, there are still a few things you need to do:

1. Create the Database
You'll need to create a database for DanPHPSupport. You can do this in cPanel by going to the 'MySQL Databases' option. You can also do this from within phpMyAdmin by using the 'Create New Database' option in it. Call the database 'support' (or something similar). If you created the database using cPanel, remember to create a database user and add it to the database.

2. Run the installer!
Now, point your browser to the installer.php file, for example, if you installed DanPHPSupport at http://www.example.com/support/, then you would go to http://www.example.com/support/installer.php. Follow the instuctions within the installer. Note that you may need to temporarially CHMOD the 'includes' directory to 0777 (to allow the installer to write to the settings file)

3. Open the DanPHPSupport administration panel
Go to the /admin.php address, for example if you installed DanPHPSupport at http://www.example.com/support/ then you should go to http://www.example.com/support/admin.php. You may then change the settings to suit you (such as the timezone settings) and add some support ticket and knowledgebase categories

You're done! Test out your new DanPHPSupport installation and see if it works properly.

Questions? Please see the DanPHPSupport webpage and our SourceForge Project page

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Last Modified Friday, October 13, 2006 10:05 PM